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Job Title:

IT Support Technician - 10148

Job Reference:

10148

Job Location:

Gillingham

Job Salary:

£19k PA

Job Type: Permanent

Our Client based in Gillingham is looking for an IT Support Technician (Software) to join their busy team.

Excellent customer service skills and the ability to work in a fun and vibrant team is essential.

The successful candidate will have the following skills/experience/attributes:

  • Good working knowledge of Microsoft office - Word, EXCEL & Outlook
  • Previous helpdesk experience.
  • Experience of supporting Windows Servers and Windows Desktop (desirable).
  • Understanding of PC hardware set-up and configuration (desirable).

Key responsibilities:

  • To provide telephone support to customers on queries relating to use of software and software faults.
  • To take ownership of calls and follow through to completion.
  • To keep clients fully informed of progress in relation to open calls.
  • To accurately record details of actions and advice given in the SOE support database.
  • To accurately diagnose hardware related issues and escalate to third party hardware support.
  • To escalate serious issues in a timely manner.

Salary offered is £19,000 pa

25 days annual holiday (plus bank holidays).

To apply, please email apply@reactrecruitment.co.uk

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