« Back to Office & Accounting

Our Client based in Hoo; Rochester is seeking an experienced Customer Services Executive Team Leader.  The role of Customer Services Executive Team Leader  is offered as a permanent, full-time position working within the office (no remote working).  The role will include team leader duties for up to 3 others within the department.

Our client offers the following benefits:

• Competitive salary and excellent working conditions
• 25 Days holiday plus bank holidays
• Company pension scheme
• Free on-site parking
• Core hours total 37-hour week
• Either 7.30am to 4pm or 8.30am to 5pm Monday to Thursday

Friday 12.30 finish

 

The role:

 

• To identify the customer’s requirements and respond to all orders and enquiries in a timely and professional manner.
• Ensure that all commercial activities are carried out in a controlled manner in line with commercial policy and procedures.
• Ensure that through effective communication and processes the development of appropriate professional relationships with customers continues.
• Assist with the ongoing review of commercial practices and procedures as well as carry out ad hoc project work when required.

 

Duties / experience required - Customer Services Executive Team Leader

 

• Accurate and swift processing of orders/enquiries
• Issue Order Acknowledgements to customers in a timely manner.
• Accurately file documents in line with departmental procedure.
• Assist customers on the telephone or by email whether to progress existing orders or enquire about product prices or delivery.
• Following pricing guidelines for all quotations/enquiries and orders.
• Updating of customer portals online with schedule delivery dates and further information as required.
• Handling of customer complaints, raising return requests and request credit notes where appropriate.
• To provide any ad-hoc reports or tasks as may be deemed necessary from time to time.
• Providing cover for other roles within the department during times of absence such as holidays etc.

To apply, please email apply@reactrecruitment.co.uk

Apply for this job