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Job Title:

Customer Services Executive - 10362

Job Reference:

10362

Job Location:

Rochester

Job Salary:

Competitive

Job Type: Permanent

Our Client based in Rochester is seeking an experienced Customer Services Executive.

The role of Customer Services Executive is offered as a permanent, full-time position working within the office (no remote working) Monday to Friday.

Duties / experience required - Customer Services Executive

  • identify the customer’s requirements and respond to all orders and enquiries in a timely and professional manner.
  • Processing and acknowledge all orders
  • File documents accurately
  • Confident when dealing with customers by phone and email
  • Adept at handling customer complaints, raising return requests
  • Good problem solver
  • Ensure that all Commercial activities are carried out in a controlled manner in line with Commercial policy and procedures.
  • Ensure that through effective communication and processes the development of appropriate professional relationships with customers continues.
  • Assist with the ongoing review of Commercial practices and procedures as well as carry out ad hoc project work when required.

 

My client offers the following benefits:

  • Competitive salary and excellent working conditions
  • 25 Days holiday plus bank holidays
  • Company pension scheme
  • Free on-site parking
  • Core hours total 37 hour week
  • Either 7.30am to 4pm or 8.30am to 5pm Monday to Thursday

Friday 12.30 finish

 

To apply, please email apply@reactrecruitment.co.uk

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