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Job Title:

Customer Services Assistant - 19141

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Job Location:


Job Salary:

Offering a competitive salary and excellent benefits package

Job Type: Permanent

Our Client based in Sittingbourne is currently looking to recruit a Customer Services Assistant to join their team.

 Duties will include:

  • Monitor order processes. Identify issues, changes, developments and potential problems.
  • Interface with clients on all order issues, dealing with enquiries in a professional and timely manner.
  • Process sales quotes, sales orders and purchase orders through the system.
  • Communicate order requirements to the internal teams.
  • Preparation and processing of Packing Lists as needed.
  • Organise customer deliveries, including quoting, raising freight purchase orders, and the administration of all freight forwarding documents for global shipments.
  • Prepare export invoices for the relevant global shipments.  Ensuring accurate export documentation is provided in a timely manner.
  • Attend customer meetings with the Account, (Global) Program and Project Managers as required.
  • Maintain customer price lists within the system, updating any external order documents with the updated prices.
  • Accurately input information into the Company databases including excel.
  • Ensure the order status is continually updated in the clients ordering platforms.
  • Liaising with customers, warehouse and suppliers regarding delivery logistics.
  • Advise and respond effectively to any customer enquiries or requests.
  • Handling all customer service issues including managing complaints and customer feedback forms.
  • In Collaboration with the Account, (Global) Program and Project Managers - manage customer call offs, including communicating with the customer.
  • Supporting the project management, product development, sales and marketing teams as required.
  • Support the preparation of the weekly highlight reports and other necessary reports on project / order status as requested by the Account, (Global) Program and Project Managers.
  • Prepare monthly KPI reports for all Sales Orders.
  • In collaboration with the Account, (Global) Program and Project Managers - plan and monitor in-house / out-sourced installation services as required by demands of all projects and installations on time and within budget.
  • To assist in the answering of the incoming telephone calls received by the Company.
  • Undertake any other duties as assigned by your Line Manager.

 Skills/ Attributes:

  • Full UK driving licence is essential
  • Hold a valid in date passport as there is an opportunity for international travel
  • Numeracy and Literacy Skills
  • 2 years minimum experience in administration
  • Experience of inbound and outbound shipments and to have dealt with Export and Customs & Excise
  • Computer literate with knowledge of Word, Excel and Project software
  • Good Attention to detail with Organisational and Time management skills
  • Business Management software
  • Effective oral and written communication
  • Team player, strong interpersonal skills, self-motivated and willing to travel.
  • Self-starter and resourceful

Offering a competitive salary and excellent benefits package.


To apply, please email apply@reactrecruitment.co.uk

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